Book a free shop audit
Stars decide who gets the call.
Drivers compare before they call
They scan the map, check the stars, read two or three reviews, and ring the shop that looks most trustworthy.
Fresh reviews lift your ranking
A steady flow of recent reviews helps you show up higher on Google Maps, where most local jobs start.
Replies build trust
A shop that answers every review, good and bad, looks like a shop that answers to its customers.
Set up once. Reviews roll in on autopilot.
Job's done
The car is picked up and the invoice is paid. Nothing extra for your team to do.
A friendly text goes out
A short, personal SMS in your shop's name asks how the job went.
Happy? Straight to Google
One tap takes happy customers to your Google review page.
Not happy? Straight to you
You get an alert first, so you can sort it out before it ends up online.
Do customers care if you reply to reviews?
Yes. Most drivers expect the owner to reply, and they notice when it's a copy-paste job. That's why every reply we write is personal to the review.
"Show customers that their feedback matters."
Drivers expect a reply
of consumers expect business owners to respond to reviews.
BrightLocal, Local Consumer Review Survey 2026Replies win customers
are likely to use a business that responds to all of its reviews.
BrightLocal, Local Consumer Review Survey 2026Copy-paste replies backfire
are put off by templated or generic replies.
BrightLocal, Local Consumer Review Survey 2026A full tune-up for your Google presence.
Automatic review requests
SMS and email after every job, timed for when the customer's happiest.
Private feedback first
Unhappy customers reach you directly, so you get the chance to make it right.
Every review answered
Professional replies in your voice, usually within 24 hours.
Google Business Profile tune-up
Services, photos, hours, categories and weekly posts, all kept sharp.
Bad-review alerts
Know the moment a low rating lands, with a suggested reply ready to go.
Monthly report
Stars, new reviews and how you rank against nearby shops, in plain English.
One bad review isn't the end of the world.
Handled well, it shows drivers you take care of people. We reply calmly and professionally, and bury it under a stack of genuine reviews from happy customers.
"Took longer than quoted to get my car back."
Reputation FAQ
Is this allowed by Google?
Yes. We only ask real customers after real jobs, and we never buy, fake or incentivise reviews.
Can you delete bad reviews?
Only Google can remove a review, and only if it breaks Google's rules. We'll flag those for you. For the rest, a great reply and a steady stream of fresh rave reviews do the job.
Does it work with my workshop software?
We work alongside your existing workshop software. If it can't connect directly, a simple daily customer list does the trick.
Do I have to do anything?
Approve your message templates once. After that, it runs itself.
See how your stars stack up.
A free audit of your Google profile against the top 3 shops near you.
Book my free audit →